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About cookies

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.


2. Cookies that we use

2.1 We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website cookies used for this purpose.

(b) status - we may use cookies to help us to determine if you are logged into our website cookies used for this purpose.

(c) personalisation - we use cookies to store information about your preferences and to personalise the website for you cookies used for this purpose.

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally cookies used for this purpose are.

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you.

(f) analysis - we use cookies to help us to analyse the use and performance of our website and service.

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally cookies used for this purpose.


3. Cookies used by our service providers

3.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

3.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: relevant cookies are:

_ga, _gid, _gat, AMP_TOKEN, _gac_, _utma, __utm, __utmc, __utmz, ___utmv

All of the above: Various duration: a mix of session and "permanent" cookies lasting 30 mins, 6 months, or 1-2 yrs. Anonymously tracks use of website.  These cookies are set or updated on any page visited. See here for full details. Several cookies are set but all serve the same purpose: to see how people reached the site and used it, including search terms used and referring sites.


3.3 Our company website is built and hosted on the platform. Wix and Wix applications use cookie, Cookies are implemented in every site built by Wix. 

svSession, Permanent, Creates activities and BI

hs, Session, Security

incap_ses_${Proxy-ID}_${Site-ID, Session, Security

incap_visid_${Proxy-ID}_${Site-ID},  Session , Security

nlbi_{ID} , Persistent cookie, Security

XSRF-TOKEN, Persistent cookie, Security

smSession , Two week,  Identify logged in site members


3.4 Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.


4. How do I change my cookie settings?

4.1 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

4.2 Blocking all cookies will have a negative impact upon the usability of many websites.

4.3 If you block cookies, you will not be able to use all the features on our website.

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